Help with the Video

The state of streaming video on the Web is a bit of a mess, right now. The video is packaged in 3 different formats, each containing 4 different bitrates, to accommodate the widest range of browsers and bandwith conditions. And, despite all that effort, you still had trouble playing the video ...

Safari

Safari (desktop and iOS) should play the video out-of-the-box.

Chrome

Chrome should play the video out-of-the-box. The Chapter-Selector menu and Closed-Caption button are available. The poster-frame doesn't display, but that's just cosmetic.

Firefox

Firefox ≥ 47

Firefox 47 and later will play the video out-of-the box. The Chapter-Selector menu and Closed-Caption button are available.

The only defect is that the captions are un-styled because of this Firefox bug.

Firefox 43–46

Firefox 43–46 should play the video out-of-the-box, with two peculiarities.

Firefox 41, 42

Firefox 41 or 42 will play the video natively, with a bit of tweaking.

You should now be able to play the video. The Chapter-Selector menu and Closed-Caption button are available, but:

Older Firefox

In earlier versions of Firefox, the video needs the QuickTime plugin to play. The Chapter-Selector menu is available, but there are no Closed-Captions.

Other Browsers

As far as I know, all other browsers require the QuickTime plugin (with its attendant limitations).

I believe that Microsoft Edge is able to play the video without a plugin, but I have not been able to test this.

Getting Quicktime

To view the video on older browsers, you need to have QuickTime installed on your computer. Free versions for Mac and Windows computers are available from Apple. Moreover, since browser plugins are frowned-upon these days, your browser may require you to jump through some hoops to enable the plugin and play the video.

Still having trouble? Questions or comments? Email me.